#SAP C4C INTEGRATION GUIDE ZIP FILE#
#SAP C4C INTEGRATION GUIDE UPDATE#
#SAP C4C INTEGRATION GUIDE DOWNLOAD#

To discuss your own utilityвЂ™s plans for SAP C/4HANA, please contact usВ or schedule a private SAP C/4HANA demo. Learn more about some of our recent SAP C/4HANA (formerly Hybris Cloud for Customer (SAP C4C) implementation work at NTUA.

Identify and configure any required extensions.

Configure Communication Arrangements and iFlows.

Set up synchronous webservice updates between the ECC and C/4HANA.

Replication of customer and billing data for testing and production tenants.

Evaluate, select and configure uses cases ranging from billing inquiry to move-in/move-out and installment plan activations.

Set up cloud middleware on the SAP Cloud Platform (Platform-as-a-Service PaaS).

Establish a secure connection using SSL and X.509 certificates.

Lead provisioning effort, including determining the number of users, establishing a connection from the ECC to C/4HANA via middleware (e.g., HCI or PI) and all C4C scoping tasks to activate utility-specific content from the CR&B.

on-premise alternatives, and build the business case for CRM in the cloud HPCвЂ™s implementation process for SAP C/4HANA can include some or all the following steps: Schedule your private SAP C/4HANA demo in advance of the conference. You can ask as anything youвЂ™re thinking about for your own C/4HANA project, and watch a live demo of C/4HANA. Stop by our booth to learn more about SAP C/HANA integration with IS-U via SAPвЂ™s cloud middleware. HPC is exhibiting at the 2019 Sapphire Conference in Orlando, Florida from May 7-9.

#SAP C4C INTEGRATION GUIDE DOWNLOAD#

and download the NTUA SAP C/4HANA Cloud for Customer case study. Read our blog seriesВ about implementing SAP C4C. Nine months after kickoff, NTUA became the first utility in the U.S.

In April 2017, NTUA made a cutting-edge choice: rather than implement an on-premises CRM that would further stretch its IT resources, the call center would use SAP C/4HANA Cloud for Customer connected to the utilityвЂ™s on-prem ECC 6.0/IS-U system via SAP Cloud Platform middleware. SAP Education has designed SAP C4C Integration exam based on implementation and customizing areas which can cover entire scenario of SAP Cloud for Customer. Enter the tenant URL (tmn) of your tenant (taken from the browser URL)Д©.Navajo Tribal Utility Authority (NTUA) had a mandate to implement a new call center to increase operational efficiency and improve customer satisfaction across its 27,000 square mile territory. Enter the runtime URL (iflmap) of your tenant (taken from the deployed alert configuration artifact)Д§. Enter the E-mail receiver address(es) with e-mail subject and iFlows (using Regex) to monitor (enter. Configure iFlow WHINT IMS Alert ConfigurationД¤.

Manage Security Material -> Add User CredentialsДЈ.

Required Roles: IntegrationOperationServer.read,В AuthGroup.IntegrationDeveloper.

Create a dedicated API user to access the Cloud Integration Monitoring and Administration. In this blog I will guide you through the settings you have to make in each system (SAP Field Service Management, SAP CPI, SAP Cloud for Customer) to set-up.

Configure the alert receiver integration flow (see Configuration Guide).

#SAP C4C INTEGRATION GUIDE ZIP FILE#

Import the ZIP file (Integration Package) provided by Whitepaper InterfaceDesign as an Integration Package into your tenant.You can decide if an e-mail is always generated (like a heartbeat) or only if errors occurred. The solution is using the Standard OData API of SAP Cloud Integration and can be deployed on your Cloud Integration tenant as an Integration Package or provided as a service (where we would receive read access from our SAP Cloud Integration tenant). WHINT Interface Monitoring helps to inform the responsible parties and allow a follow-up handling.

for all eDocuments related iFlows in error (such as SII).

for all Success Factors iFlows in error.

for all SAP Cloud for Customer iFlows in error.

You can define the recipients per iFlow and segregate the responsibilities: every hour) and reads all error messages of a configured period (e.g.

Download Error Log for Messages into Excel.

Send E-Mails also if all is fine (optional heartbeat mode).

Deliver Alert E-Mails to different receivers.

Filter results by threshold configuration.Read Message-Processing Information (errors).

#SAP C4C INTEGRATION GUIDE UPDATE#

Update (05.2019): Monitoring of Integration Artifacts.

Update (06.2019): Message Error Log Download.

Update (03.2020): Heartbeat Configuration by Receiver.

This solution provides you with a snapshot of your cloud integration tenant listing all error messages belonging to the running Integration Flows.

Sap c4c integration guide